Visitor Information and Venue FAQs
We hope you have a wonderful experience at University of Utah arts events. Here is some visitor information and venue FAQs that we hope will make your visit as smooth as possible.
Tickets
The Kingsbury Hall Box Office sells tickets for:
- All UtahPresents events
- All events at Kingsbury Hall including for our rental partners
- Events at Libby Gardner Music Hall presented by the University of Utah School of Music
- Events at Marriott Center for Dance presented by the University of Utah School of Dance
Hours
Mon-Fri 10 a.m. – 6 p.m. and 90 minutes before performances. The Box Office will close approximately 30 minutes after the performance begins.
Contact Us
- By phone: 801-581-7100
- Email: kingsburyhall@utah.edu
- In person: Kingsbury Hall, 1395 E President’s Circle, on the lower plaza, east of the main staircase
Our official ticketing website is https://artstickets.utah.edu/. UtahPresents series tickets are also available at utahpresents.org.
Be aware of ticket scams
- Third-party sites may pop up first on your search results, and may or may not be selling legitimate tickets. A ticket that doesn’t scan will not be considered valid if purchased from a third party. Check that the URL you are buying from begins “artstickets.utah.edu” or “utahpresents.org”.
- Ticket resellers, ticket exchange, ticket reseller websites, and ticket brokers are not recognized ticketing agents of Kingsbury Hall or UtahPresents. If you purchase from a non-authorized person or ticket broker, you risk purchasing an invalid, lost, or stolen ticket that is not valid for admittance. Anyone who purchases tickets from a third-party reseller or ticket broker does so at his or her own risk.
- Tickets to arts events at the University of Utah, including Kingsbury Hall, Libby Gardner Hall, and Marriott Center for Dance must be purchased through the Kingsbury Hall Box Office, artstickets.utah.edu, utahpresents.org, or official fan club sites.
Access Your Account: login to print a receipt or access your tickets.
If you printed your tickets or downloaded them on your phone, please come directly to the doors. No need to visit the Box Office!
Online ticket sales will end 1 hour prior to an event. This does not mean an event is sold out. Please call the Box Office at 801-581-7100 or come to the box office to purchase tickets.
Ticket Policies
- All ticket sales are final and non-refundable.
- Ticketing fees are applied regardless of method of purchase, online or in person.
- Replacement tickets for lost, damaged or destroyed tickets purchased through Kingsbury Box Office may be obtained by contacting the ticket office.
- Before finalizing your purchase, please carefully review your event and seating selection.
- Discounts are not retroactive.
- For some events, tickets may be exchanged in advance for another performance of the same production. Exchanges must be made at least 24 hours prior to the date & time of your original tickets. Exchanges are based on availability and comparable seats are not guaranteed. A $4 fee per transaction will be assessed.
- In the rare event performances are canceled or postponed, Kingsbury Box Office shall use reasonable efforts to inform you of refund or exchange procedures for that performance. Only the original purchaser will be eligible for a refund. If you bought your tickets from a third party, refunds must be requested from the third party.
- “Ticket Limits” may limit you to a specified number of tickets for an event. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.
- Large groups requesting to purchase seats together may contact our box office and we will be happy to assist.
KINGSBURY HALL
LIBBY GARDNER CONCERT HALL
MARRIOTT CENTER FOR DANCE
- Parking is specific to each event. Please watch your email for the best lots and additional information.
- We encourage use of transit and rideshare options. For UTA maps and schedules, please visit their site.
- Parking on campus is limited and there may be a fee. Please observe all posted signs.
- A limited number of ADA parking spots are available on President's Circle. These are labeled as ADA and are available on a first-come, first-served basis.
- Although your GPS app will direct you to enter President's Circle and arrive in front of the venue, there is extremely limited parking on Presidents Circle and you likely be frustrated by the traffic getting in and out. Unless you are looking for ADA parking or dropping someone off, your best bet is to avoid President's Circle and go directly to one of the nearby parking locations.
KINGSBURY HALL AND LIBBY GARDNER HALL PARKING MAP
MARRIOT CENTER FOR DANCE PARKING MAP
PARKING
A limited number of ADA parking spots are available on President's Circle. These are labeled as ADA and are available on a first-come, first-served basis.
MOBILITY ACCESS
All events at Kingsbury Hall are accessible to those using mobility devices. Front entrance doors have power-operated doors with push plates. An elevator is available on the west side of the lobby. Once inside, show your tickets to an usher who will direct you to your seat. Contact the Box Office at 801-581-7100 with questions or if you’d like to make advance arrangements.
ASL ACCESS
ASL interpretation can be arranged when requested five (5) days in advance. Contact us at 801-581-7100 or kingsburyhall@utah.edu to request.
ASSISTIVE LISTENING DEVICES
Free assistive listening devices are available. Please see an usher once inside for assistance.
SERVICE ANIMALS
Service Animals are permitted at events. All such animals must always be under the control of their handlers. Any animal that creates a disruption will be asked to leave the venue immediately; refunds will be distributed at the discretion of the House Manager. Emotional Support Animals and pets are not permitted.
CAPTIONING, AUDIO DESCRIPTION, ETC.
Other services may be available for some events. Please contact the Box Office for details regarding each event.
DANCING TOWARDS FULL ACCESS FOR ALL BODIES
Do you know ways we can make our events more accessible? Are there accommodations you need to attend that we are not providing? We’d love to hear from you and will do our best to accommodate you. For access requests or questions please contact us at 801-581-7100 or kingsburyhall@utah.edu.
In All Theatres/Venues:
- Patrons agree to follow all University of Utah policies and instructions from venue staff and security.
- Late-comers will be seated at the discretion of House Management and in accordance with the seating guidelines of the individual production.
- The University of Utah is a smoke-free campus. E-Cigarettes are not allowed in campus buildings. In accordance with the university’s effort to promote a healthy, tobacco-free environment for our students, staff, faculty and visitors, our venues do not provide smoking areas.
- Please silence mobile phone, watches and any other noise-making devices.
- Disruptive audience members will be asked to leave the venue.
Prohibited Items and Bag Policy:
- No outside food and drink
- No large bags or objects
- No strollers or car seats
- No umbrellas
- No weapons *except as expressly permitted by state law
- No disruptive devices: lasers, balloons, signs, noisemakers, posters, etc.
Bag Policy: Small personal bags up to 12 inches by 12 inches by 6 inches are permitted. There is no clear bag requirement. Patrons will be asked to return oversized bags to their vehicles prior to entering the building. No exceptions. Some events may prohibit bags altogether, check pre-event email communications for policies specific to your event.
At Kingsbury Hall:
The safety and security of our patrons, artists, and staff is our top priority. Increased security measures may be in place for your event including bag checks and the use of hand-held or walk through metal detectors. All guests are strongly encouraged to arrive early for screening; doors to the lobby open one hour prior to your ticketed performance.
- There may be lines for security. Doors to the lobby will open one hour before performances.
- Kingsbury Hall has a no reentry policy.
- Audience advisories for performances will be posted in the lobby and addressed in pre-show announcements as we are made aware of them. These may include haze, strobe, or other effects.
- In the event of an emergency, please follow instructions given by theatre staff. Auditorium exits are clearly marked with lighted exit signs above each door.
Check pre-event email communications for policies specific to your event.
Photo/Video:
- Video equipment and professional cameras are not permitted.
- Certain performances will prohibit all photo and video.
- Policies will be posted, and venue staff may ask guests to discontinue filming or taking photos.
- Patrons who do not follow instruction will be asked to leave the venue.
Press access and professional photography/videography must be arranged with the production in advance, and on arrival must check in with House Management to be issued a press credential.
Amenities at Kingsbury Hall:
- Concessions are available at most events in the lower lobby.
- Water fountains are available in the upper and lower lobby.
- In cold weather, self-service coat check is available as space allows.
- Restrooms with wheelchair access are available in the lower and upper lobby. An all-gender restroom is available in the upper lobby.
- If merchandise is sold at an event, it will be in the upper lobby.
- PLEASE NOTE: We do our best to list patron age recommendations in each event description. Most performances are intended for children six (6) years and older unless specifically stated in the event description.
- Everyone regardless of age must have a ticket. No children will be allowed to sit in their parent’s arms without a ticket.
- Car seats and strollers are not permitted in the venue.
- Any patron being disruptive will be asked to exit the auditorium.
Lost and found items will be left with the House Manager during the event. After the event, contact the Box Office at 801-581-7100 or email kingsburyhall@utah.edu.
